Contact

A question about a perfume, an order or the pre-order? The House will answer.

By email

Write to us and we will get back to you as soon as we can.

contact@maisonreflet.com

With Luma

Luma, the House's advisor, answers right away about the perfumes, the pairings and the discovery set.

Frequently asked questions

You reserve your Reflet now, at its launch price, and pay in full when you order. Your bottle is in production and ships with the very first ones, in about two months: we email you the day it ships, and it then reaches you within your country’s usual delivery time. Returns work exactly as for any other order.

Its twist. Each Reflet is an original creation of the House, composed around an accord the world already loves. We rework it with our own materials, our own proportions and a twist that is ours alone. You will recognise the world you love, but the perfume you wear is Maison Reflet's.

We start with the most beloved fragrance signatures and offer our own interpretation of them. You'll find the world and sensations you love, enriched with new nuances and our signature touch.

Three ways. Ask Luma, our advisor, from any page: tell her what you wear or love and she will point you to your Reflet. Order the Discovery Set, six 2 ml samples to wear each Reflet for a few days. Or choose a 75 ml bottle and pick the free 2 ml sample of another Reflet in your cart.

Yes. The Discovery Set gathers the six Reflets in 2 ml, enough to wear each one for a few days. And every 75 ml bottle bought on its own comes with a free 2 ml sample of the Reflet of your choice, to be picked in the cart.

A free 2 ml sample comes with every 75 ml bottle bought on its own (sets excluded). You choose it in the cart, just before paying, from the six Reflets.

You can take a different perfume to discover the collection, or the very one you are ordering, to wear it on your own skin before you open your bottle.

Buying the Discovery Set earns you a credit by email equal to the price you paid for the set, 120 AED during the pre-order, to spend on your next 75 ml bottle.

It is valid for 150 days for a set bought during the pre-order, 90 days afterwards, on the Reflet of your choice, and it is reserved for you: nobody else can use it. The price of the bottle does not change; it is the discovery that becomes free. One credit per account.

Our Reflets are eaux de parfum, composed for presence and sillage. Longevity varies with skin, climate and how you apply them: spray on the pulse points, neck and wrists, and on clothing for a longer sillage. In the Gulf heat, a light hand in the morning and a touch more in the evening work best.

Yes, all six. We compose for a character rather than for a gender: the leather and saffron of Ultra Cuir, the vanilla and tonka of Minuit Bourbon, the rose and oud of New Oud belong to whoever loves them.

The only useful marker is the moment: three of our Reflets come alive in the evening, two carry the day, and Bois Alert goes from morning to night.

Yes. Fifth Season and Melting Mango are made for the day, Bois Alert carries from morning to night, and Ultra Cuir, Minuit Bourbon and New Oud come into their own in the evening. They can also be layered, two at a time.

Yes, and it is common practice in the Gulf. Every page suggests the Reflet that pairs best with the one you are looking at, and explains in which order to wear them.

The rule is simple: the denser one first, on the skin, then the brighter one, a single spray on fabric. You end up with a signature nobody else wears.

Away from light and heat, with the cap on. That is the only real precaution, and it matters more here than elsewhere: the heat of the Gulf speeds up the oxidation of the finest materials.

So avoid the bathroom and the windowsill. A drawer or the original box is enough, and the perfume keeps its balance for several years.

During the pre-order, your order ships in about 2 months, and we email you the day it leaves. It then takes 1 to 2 business days within the UAE, 3 to 5 elsewhere in the Gulf, 5 to 8 in Europe, and 7 to 12 in North America and Asia-Pacific.

Delivery costs 25 AED within the UAE and 70 AED to other countries, and it is free from 400 AED, whatever the destination. We ship to 31 other countries, and the exact amount is shown in your cart.

Yes. An unopened bottle can be returned at our expense within 14 days: write to contact@maisonreflet.com as soon as you receive it and we will arrange the return with you.

A perfume that has been opened cannot be taken back, for hygiene reasons. That is why a free 2 ml sample comes with every 75 ml bottle: you can pick the one you are ordering and wear it before you open your bottle.

In France. Our Reflets are composed and produced in France to the standards of fine perfumery, then travel to you in Dubai and across the Gulf.